INTRODUCTION

A comprehensive and practical 15 weeks ONLINE Training course, course that will provide you with a set of skills and techniques that can be used in a wide range of situations. On completion of this training course, you will be equipped with tools to enhance your effectiveness in both business and personal life.

The uniqueness of this training is derived from its developer, Terrence McClendon, whose comprehensive understanding of NLP spans 30 years and his experience encompasses many cultures, countries and working environments. The course’s strengths are in teaching the micro skills that make a difference to achieving success. In addition this training course comes with the option, after completion of additional worksheet modules, of receiving the coveted Gold Seal of The International Association of NLP (IALNP). If you wish to use this training for professional counselling or coaching, after completion, you are one step closer to becoming a National Accredited Health Care Provider whereby your clients will be able to claim your services with their private health care funds.

On completion of this training, you will benefit by your ability to:

• Set and achieve goals with heightened creativity, motivation and sparkle
• Better handle situations by using a wide range of internal behavioral resources

Key strengths of NLP

The Neuro-Linguistic Programming (NLP) model teaches the skills required to achieve unparalleled success in most human interactions. NLP is essentially the study of the structure of “excellence” i.e. how people become successful at things. This success encompasses the setting and the achievement of goals.

NLP emerged in the early 1970’s as a powerful and effective tool with applications to counselling, education, sports and business communication. Drs Richard Bandler and John Grinder formulated the NLP model after many years of observing and listening to people who seemed to have a natural talent for effective communication. They concluded that these peoples’ strengths lay not in what they said (content) but how they said it (process). Layla Ibrahim studied with Terrence who were trained in NLP by Drs Bandler and Grinder.

The foundations of NLP assume that excellence in performance can be modelled and transferred from one person to another. The elements of an excellent performance can be broken down into its constituent parts, for example, excellent communication is a function of what is said (the words), how it is said (the tone, tempo, volume) and well as body language.

The NLP model functions at the level of what is happening with an individual’s perception of the world i.e. how an individual experiences an interaction and makes sense of that interaction. Because NLP examines the process of experience rather than the content, it is referred to as the “Study of Subjective Experience”.

What sets nlp•australia’s training apart from others?

The quality and experience of nlp•australia’s Director of trainer Layla Ibrahim is unique in Australia.

Layla:

• has a Master degree in Business Health and is a Psych-k® facilitator
• trained with the founder of NLP in Australia and consequently is in a unique position to know how and why techniques and skills were developed
• has years of experience applying NLP
• Is an NLP trainer
• has travelled the world teaching NLP across many cultures and religions
• has worked in many major Health care organisation in Australia and overseas
• has Post Graduate certificate in Health Informatics and Bachelor of Nursing
• speaks English, Arabic and French
• Is Reiki teacher and practitioner

Why do this nlp•australia training?

nlp•australia’s NLP Practitioner course will provide you with skills to build sparkle into your life. You will have better relationships, you will be more interested and motivated in day to day activities, have better parenting skills and learning strategies and have the resources to achieve your hope wants and dreams.

Being a good communicator is a skill that pays dividends in many circumstances. Good communication lubricates social situations, creates win-win outcomes, improves empathy and maximizes the impact of presentations and training.

Personal and professional achievements can be achieved more directly and quickly through the setting of appropriate, relevant and attainable goals. The most valuable goals are those that are creatively conceived, executed with motivation and enthusiasm and result in high levels of satisfaction.

Being flexible opens many doors and allows one to explore unexpected avenues in careers, lifestyles or business opportunities.

Who will benefit from nlp•australia’s NLP Practitioner course?

Everyone can enhance their life skills through completion of this course. Some specific roles where benefits are immediate and can be applied directly include:

• Team Leaders
• Small business owners
• Entrepreneurs
• Project Managers
• Leaders
• Supervisors
• Managers
• Medical Practitioners
• Mediators
• Coaches
• Trainers
• Counsellors
• Educators
• Parents

nlp•australia’s Course Structure and Assessment

You will learn that the most effective way to communicate with and influence another is to step into their model of the world so as to identify and understand their needs. To do this, you need to:

• have sufficient sensory acuity to be able to detect the patterns in other people’s behavior and language;
• identify the outcome you want to accomplish in interacting with others;
• be sufficiently flexible in your own behavior so that you can change as required by the situation; and
• match your own behavior to another’s to better understand and use their patterns of behavior.

On completion of this nlp•australia NLP Practitioner course you will have:

• a comprehensive understanding of interpersonal communications
• a comprehensive understanding of the processes of learning, motivation, beliefs, creativity, decision making, time management and problem solving
• a functional familiarity with a range of communication and goal-setting strategies and techniques that have applications to business, organizational management, sales and negotiation, counseling, education, sports performance and patient management.

And you can expect to gain:

• Rapport skills: Increase trust and improve interaction with clients, colleagues, family, friends
• Goal Setting Skills: Set and achieve personal and professional goals and guide others to achieve their goals
• Personal and Professional Responsibility Skills: Access personal and corporate resources such as creativity, motivation and enthusiasm to achieve satisfaction for yourself and others
• Coping skills: Minimize stress and identify those emotions that are limiting your achievements
• Questioning skills: Sharpen information gathering skills to improve sales, negotiations, counseling
• Self Improvement and Self Esteem Skills: Increase your behavioral flexibility for self empowerment and enhanced self esteem
• Communication Skills: Identify and match verbal and non-verbal styles to improve communications

About nlp•australia

nlp•australia is the first and most established NLP training organization in Australia. Initially called ‘The Australian Institute of NLP’ (AINLP), the company was established in 1981. AINLP eventually became the first national and federally registered NLP membership body.

Managing Director of nlp•australia, Layla Ibrahim studied with Terrence, who is the only Master Trainer in Australia endorsed by the IANLP. He originally studied with the co-founders of NLP, Richard Bandler and John Grinder, at the University of California, Santa Cruz and is the only Australian NLP Trainer to have trained with the originators of NLP during its inception in the 1970’s. His experience locally and internationally is unmatched.

nlp•australia conducts approved NLP Practitioner, Master Practitioner and specialty training programs both nationally and internationally. In the past 5 years, nlp•australia has conducted NLP training courses in the United Arab Emirates, Malaysia, Singapore, Turkey, the Netherlands and Austria as well as Australia and has provided consultancy and training to a number of Australian-based organizations. The course materials used and the training conducted by nlp.australia satisfies the standards of the International Association of NLP (IANLP).

The skills/techniques and applications in nlp•australia NLP Practitioner Training

Following is an outline of the course coverage and examples of professional applications of the skills and techniques.

Information Gathering & Outcomes
This NLP method introduces course participants to a way of organizing information into workable chunks to ensure the success of outcomes and targets.

Benefits: It assists in orienting individuals towards achieving personal and company outcomes

Applications: Negotiations, Sales, Counselling, Sports Performance, Management, Education

Rapport Skills
Rapport is the foundation of all influence. Participants will learn NLP behavioral steps for gaining rapport with others quickly and effectively and also a testing procedure to check rapport status. The degree of rapport you establish with someone else is determined by your ability to pace that person. Pacing involves getting in rhythm with the other person on as many levels as possible. Rapport skills enable you to create a relaxed atmosphere, elicit high quality confidential information and build trust. Successful communicators’ first build a strong rapport base and then move into influence strategies.

Benefits: Rapport skills enable you to create a relaxed atmosphere, elicit high quality confidential information and build trust.

Applications: Counselling, Sports Performance, Management, Recruitment, Sales, Negotiation, Leadership, Education, Patient Management

Representational Systems
We each represent reality by how we make contact with the world through our five senses. These representations are influenced by a dominant or preferred sensory system. Participants will learn the behavioral accessing cues that demonstrate another’s preferred representational system. These cues include eye movements, predicates or language, voice tone, gestures, breathing patterns and posture.

Benefits: Knowledge and use of representational systems enable you to identify and match different styles of communication. This results in comprehension being maximized and confusion minimized. Additionally, it allows a participant to expand their field of sensory perception to provide them with a greater wealth of information regarding verbal and non- verbal response.

Applications: Education, Negotiations, Sales, Counseling, Sports Performance, Management, Patient management.

Calibrations
This term relates to the NLP skill of reading a person’s external non-verbal behavior to determine internal thought processes and psychological states.

Benefits: This ability allows you to empathize, to improve rapport, to recognize objections or to incrementally build on agreement in negotiations

Applications: Negotiations, Sales, Sports Performance, Education, Counselling, Management, Patient management.

Anchoring
This refers to the association of a stimulus to a behavioral response for the purpose of accessing different psychological or physiological states. Several ways of using anchoring are covered in the course and these can be applied to a wide variety of areas for maximizing delivery of information, for overcoming un-resourceful emotional states, for creating effective atmospheres to conduct business and education and to improve resourcefulness and flexibility when influencing others particularly in sales, negotiations and training/coaching.

Benefits: It enables you to be personally resourceful and to assist others in achieving resourceful states such as creativity, confidence and enthusiasm

Applications: Counselling, Sports Performance, Management, Education, Coaching, Negotiations, Sales

Meta Model Verbal Information Gathering Tool
This is a structure for understanding, identifying and probing language to gather further high quality confidential information.

Benefits: It will assist you in minimizing misinterpretations, identifying needs and establishing relevant criteria for business and personal dealings.

Applications: Negotiations, Sales, Counselling, Sports Performance, Management, Recruitment, Education, Patient Management

Timeline
This is the process that indicates how we store our “past, present and future memories”. It is a powerful and effective time management tool. In educational and counselling settings, the use of timelines assists in tapping internal resources such as motivation and confidence and resolving
internal conflicts.

Benefits: It can result in unlocking an individual’s potential and freeing them from feelings of guilt, fear and anxiety.

Applications: Counseling, Sports Performance, Education, Management

Reframing
Any event has meaning, depending upon the “frame” in which we perceive it. When we change the frame, we change the meaning. This is called Reframing – changing the frame in which a person perceives events in order to change the meaning. When the meaning changes the person’s responses and behaviors also change.

Benefits: When complaints or objections arise, reframing allows you to assist another person in viewing the complaint in a different context or with a different meaning so that it is no longer an objection or obstacle. Reframing also assists in viewing a situation in a different way so you can recognize options not normally available with your habitual responses and thought patterns: it allows you to remain solution oriented and maximizes time spent in productive interactions.

Applications: Counselling, Sports Performance, Management, Education, Negotiations, Sales

Sub-modalities
The intensity of meaning holds a direct relationship to the component elements of a given representational system. For instance, as you remember a pleasant experience, the degree of pleasure you have in that memory is directly influenced by the color, size, brightness and distance of the visual image you hold in your mind’s eye. The techniques utilizing sub-modalities can assist in rapid, effective and long lasting behavioral changes.

Benefits: These techniques are used for problem solving, increasing motivation, accelerating learning, changing limiting beliefs and improving flexibility in situations. They therefore provide you with a greater choice of options in business and in your personal life.

Applications: Negotiations, Sales, Education, Counseling, Sports Performance, Management, Coaching

Behavioral Flexibility
Behavior is a significant piece of the communication process. If you tell your employer you are dedicated to your company and arrive for work late each morning, which counts more, your
words or your behavior? The highest quality information is behavioral.

Benefits: Being able to change your approach in any context is important in maximizing your choices in interactions.

Applications: Education, Counselling, Patient Management, Sports Performance, Management, Negotiations, Sales

Strategies
When NLP first began to study subjective experience, it was found the specific sequence of representational systems that a person used to process information created a unique structure of meaning. These representational system sequences are called strategies. This training program will cover strategies for learning, motivation, decision making and creativity. Additionally, techniques on how to elicit, install and design an individual’s strategy will be taught.

Benefits: The use of strategies is critical for behavioral modeling and understanding learning processes.

Applications: Education, Counselling, Sports Performance, Management, Negotiations, Sales

Multi Level Communication
Language is a powerful medium for communication, when used to its full potential. Multi Level Communication incorporates maximizing delivery by tonal marking and inflection to convey the message to both the conscious and unconscious levels of the listener. Additionally, the use of presuppositions in language illuminates what you want to be easily understood.

Benefits: These skills are critical for creating productive atmospheres for selling and staff management and in any context where you wish to influence with integrity to gain mutually beneficial outcomes.

Applications: Education, Counselling, Sports Performance, Management, Negotiations, Sales

Additionally, our nlp•australia NLP Practitioner Training tailors the course areas of specific interest to the participants. These specializations include counselling, education, business and sports performance. The following streams are available at most of our NLP Practitioner programs.

Counselling/Education Stream
Specific techniques taught include the NLP Phobia Cure (V/K Dissociation), SWISH for changing limiting behaviors, Change History for rewriting past limitations and techniques for dealing with earlier traumatic events and for changing limiting beliefs.

Business/Education Stream
NLP is applied into areas such as negotiations, including the ability to chunk information into global and content areas, and fine-tuning skills in translating representational system predicates between individuals. Other business applications include leadership, telephone sales, personal sales and presentation skills.

Sports Stream
This stream focuses on monitoring and developing positive mental attitudes across performances, identifying and achieving sports goals by designing and implementing an action plan, designing and installing a positive performance cycle and creating and installing positive compelling motivations for performance.

Detailed nlp•australia NLP Practitioner course content

The following are broad categories of course content. There some overlap between categories.

Information Gathering
	Conditions for well-formed outcomes		Eye movement patterns
	Present to desired state model		Sensory Acuity
	Outcome specification		Visual, auditory, kinesthetic (VAK) calibrations
	Meta outcomes		Meta Model patterns
	Representational systems		Milton Model

Process Skills
	NLP Methodology		Sub-morality discovery
	Outcome orientation		Driver sub-modalities
	Future pacing		Anchoring criteria
	Accessing cue leads		Stacking anchors
	Lead, primary and output systems		Generating linguistic presuppositions
	Matching predicates		Behavioral flexibility
	Generating predicates		Building internal resource states
	Gestures for congruency leads		NLP Sales Model
	Presenting congruent information		NLP Presentation Model
	Voice tonality and tempo development		Time Lines
	Accessing physiology leads		Replacing limitations with compelling futures
	Representational system characteristics		Secondary gains
	Overlapping representational systems		Uptime and downtime
	Sequential and simultaneous incongruity		Cybernetic Systems theory
	Ecology		Law of requisite variety
	Strategy decision points		Generative intervention
	Strategies-conditions, design, installation		Remedial intervention
	TOTE model		Modelling
	Levels of learning		Synesthesia patterns
	Meta strategies

Techniques
	Rapport skills		Building new presuppositions
	Association and Dissociation		Linguistic reframing – meaning and context
	Stress management		Negotiating between parts
	Fully enjoying the now		Chunking up. down, lateral
	Matching eye cues and predicates		Translating between parties
	Voice analogue		NLP Negotiations Model
	Pattern interruption using VAK anchors		Time Line techniques
	Circles of excellence		Programming your future
	Chaining anchors		SWISH
	Change belief		Learning strategies
	V/K Dissociation – Phobia cure		Memory strategies
	Motivation strategies		Belief strategies
	Creativity strategies		Decision strategies
	Positive motivating learning		Rewriting personal histories

nlp•australia’s Course Structure and Assessment

To maximize your experience and provide you with a range of opportunities to learn, practice and reinforce the skills and techniques, your training will include the following:

• lectures
• small group exercises
• games for skill development
• quality supervision and feedback
• private assignment work

We include accelerated learning principles for your enjoyment and promise you a challenging and stimulating learning experience. Your assessment will include written and practical evaluations.

Should you not meet the criteria for successful completion of this course, nlp.australia will negotiate a future opportunity for you to complete the course, at no additional cost.

Some Frequently Asked Questions

Q: How is nlp.australia’s training conducted?
A: Our training includes lectures, demonstrations, small and large group exercises, games for skill development, supervision, private assignment work and feedback. We include accelerated learning principles for your enjoyment and promise a challenging and stimulating learning experience.

Q: Who are my trainers?
A:Our Director of Training, Layla Ibrahim MBA (Health)s, is one of few trainers in the world who has combined degree in Health and Business. She has been trained extensively with the Founder of NLP in Australia, Terrence McClendon. She has experience in training and developing NLP applications for Heath care Professional. both in Australia and overseas.

nlp•australia also utilizes the expertise of other qualified NLP trainers for some specialist applications such as sports . All of these trainers have worked with Terrence for a number of years.

Q: Does nlp•australia offer an accredited nlp certificate?
A: Your NLP Practitioner and Master Practitioner Certificate will be awarded to you by nlp.australia. nlp.australia’s training is internationally recognized by the NLP community and the International Association of NLP (IANLP)-the premier International NLP Membership body. An IANLP certificate seal can be included on your certificate after the successful completion of additional course work. nlp•australia courses have also been approved by Australian Psychological Society (Ericksonian Hyopnosis), the Australian College of Applied Psychology and The University of New England School of Health.

Q: Does nlp•australia offer an Advanced Graduate Certificate in NLP?
A: Yes we do. This training is recognized by the IANLP and satisfies their course curriculum requirements in relation to skills, techniques and course duration.

Q: Can I get personal indemnity insurance after completing nlp•australia’s training?
A: Some insurance companies offer personal indemnity insurance. Students who have completed our training programs and gone on to set up in business have received insurance cover from these companies. The decision to provide insurance cover is up to the insurance company who provides it.

Q: Has the government regulated the counselling industry?
A: No. The government recently commissioned a 3 year study conducted by Monash University and categorically recommended not to regulate the counselling industry. Ask for the detailed results of the study. info@nlpaustralia.com.au

Q: What is nlp•australia  certification process?
A: Our evaluation consists of written and practical assessments during and at the conclusion of our training. Should you not meet the criteria at the time of training, future opportunities will be available at no additional cost.

At the conclusion of this course, you will receive an internationally recognized certificate from nlp•australia as an NLP Practitioner. This training course is also endorsed by The International Association of NLP (IANLP). To receive an IANLP You may receive your seal by completing additional course work consisting of 4 days (equivalent).

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