Effective Date: [18/02/2026]
Website: www.nlpaustralia.com.au
Business Name: NLP Australia

1. Introduction

NLP Australia (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, training programs, or interacting with us, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

Identity & Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and postal address

Business & Professional Information

  • Company name

  • Job title or profession

  • Coaching or therapy background (if relevant to training)

Enrolment & Training Information

  • Course registrations

  • Attendance records

  • Certification status

  • Assessment submissions

Payment Information

  • Payment details processed via secure third‑party providers (e.g., Stripe, PayPal).
    We do not store full credit card numbers.

Technical & Usage Data

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

3. How We Collect Personal Information

We collect information through:

  • Website forms and enrolment pages

  • Email or phone communication

  • Social media interactions

  • Event registrations and webinars

  • Payment and checkout systems

  • Cookies and tracking technologies

We only collect personal information by lawful and fair means.

4. Why We Collect Your Information

We collect and use personal information to:

  • Deliver training programs and certifications

  • Process enrolments and payments

  • Provide student support and communication

  • Issue certificates and course materials

  • Send administrative updates

  • Provide marketing communications (with consent)

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

5. Marketing Communications

If you opt in, we may send:

  • Course updates

  • Event invitations

  • Educational content

  • Promotional offers

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and user behaviour

  • Support marketing and retargeting campaigns

You can disable cookies via your browser settings; however, some website features may not function properly.

7. Disclosure of Personal Information

We may disclose your information to trusted third parties where necessary, including:

  • Payment processors

  • Learning management systems

  • Email and CRM platforms

  • IT and website service providers

  • Legal, accounting, or regulatory authorities (if required)

All third parties are required to maintain confidentiality and data security.

We do not sell or rent your personal information.

8. Overseas Disclosure

Some service providers may store data overseas (e.g., cloud or email platforms).

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

These measures include secure servers, encrypted payment gateways, and restricted access systems.

10. Data Retention

We retain personal information only as long as necessary to:

  • Deliver services

  • Maintain training records

  • Meet legal, tax, and regulatory requirements

When no longer required, data is securely destroyed or de‑identified.

11. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request corrections if information is inaccurate or outdated

Requests can be made via the contact details below.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us.

We will investigate and respond within a reasonable timeframe.

If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Third‑Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of those sites and encourage you to review their policies.

14. Policy Updates

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

15. Contact Us

NLP Australia
Email: [info@nlpaustralia.com.au]
Phone: [+61 424 975006]
Website: www.nlpaustralia.com.au
Address: [Seacombe Heights, Marion 5047 SA]

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

 

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